Appreciation
Posted: Fri Jul 18, 2014 9:40 am
I found this article interesting. Not being a cast member, I was wondering of this show of appreciation helped or not. I try and tell all the cast members I talk to that we appreciate what they do to make our trip magical. We will be there again next week and look forward to talking to as many cast members as possible. Thank you for all you do. We love it there.
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In the 25+ years I've been writing about Disneyland, I don't think a single year has gone by without a cast member telling me, "Employee morale has never been lower." And, in recent years, the park appears to have given up even trying to dispel the notion.
In the 1980s, even as the company began slashing pay scales, benefits and work hours, managers were still trained to at least feign appreciation to the rank and file—holding elaborate Christmas parties (when cast members had the park to themselves), organizing retirement parties, providing buttons on the park's July 17 birthday, and handing out a host of other perks simply to say, "You're appreciated."
Over the last few years, most of those perks disappeared. Cast members grumbled, but soldiered on. But the disenchantment all seemed to come to a head this past Memorial Day weekend, at a 24-hour party during which guests filed a record number of complaints against cranky cast members.
To its credit, management finally got the message. So this week, to mark Disneyland's 59th anniversary, Team Disney Anaheim rolled out Cast Celebration Week—six days of treats and thank-yous to show employees that they're appreciated:
On Monday July 14, cast members were given free healthy snacks, including apples, oranges, bananas, and granola bars.
On Tuesday, each received a meal, consisting of a hot dog, bag of chips, chocolate chip cookie, and soda or bottled water.
On Wednesday, every employee was treated to a Mickey Mouse ice cream bar.
Yesterday, cast members got a Disneyland birthday button.
Today, the Opera House on Main Street will show vintage footage of Disneyland with artifacts from the Disney archives in the lobby. Popcorn and bottled water will be served.
And throughout the week, cast members have been able to have their photo taken with a classic attraction vehicle at various locations.
They're all simple acts, but so unexpected that, together, they're going a long way to help repair cast member/Mouse relations.
Copied from another site:
In the 25+ years I've been writing about Disneyland, I don't think a single year has gone by without a cast member telling me, "Employee morale has never been lower." And, in recent years, the park appears to have given up even trying to dispel the notion.
In the 1980s, even as the company began slashing pay scales, benefits and work hours, managers were still trained to at least feign appreciation to the rank and file—holding elaborate Christmas parties (when cast members had the park to themselves), organizing retirement parties, providing buttons on the park's July 17 birthday, and handing out a host of other perks simply to say, "You're appreciated."
Over the last few years, most of those perks disappeared. Cast members grumbled, but soldiered on. But the disenchantment all seemed to come to a head this past Memorial Day weekend, at a 24-hour party during which guests filed a record number of complaints against cranky cast members.
To its credit, management finally got the message. So this week, to mark Disneyland's 59th anniversary, Team Disney Anaheim rolled out Cast Celebration Week—six days of treats and thank-yous to show employees that they're appreciated:
On Monday July 14, cast members were given free healthy snacks, including apples, oranges, bananas, and granola bars.
On Tuesday, each received a meal, consisting of a hot dog, bag of chips, chocolate chip cookie, and soda or bottled water.
On Wednesday, every employee was treated to a Mickey Mouse ice cream bar.
Yesterday, cast members got a Disneyland birthday button.
Today, the Opera House on Main Street will show vintage footage of Disneyland with artifacts from the Disney archives in the lobby. Popcorn and bottled water will be served.
And throughout the week, cast members have been able to have their photo taken with a classic attraction vehicle at various locations.
They're all simple acts, but so unexpected that, together, they're going a long way to help repair cast member/Mouse relations.