Do You Have A Brain?

[mentu]

"Mansion has a "VIP" door (I'm talking DL I have never been to WDW). Plaid will bring them up the front of the house. "

Yep, we have a VIP door too. We normally use it for guests with disabilities. Yesterday, we had a party come through with a plaid, but they wanted to skip strech so I took them to unload and put them on there.

[Stduck]

"Mansion has a "VIP" door (I'm talking DL I have never been to WDW). Plaid will bring them up the front of the house. "

Yep, we have a VIP door too. We normally use it for guests with disabilities. Yesterday, we had a party come through with a plaid, but they wanted to skip strech so I took them to unload and put them on there.

Why would they want to skip the ER? That's the best part (except when they all scream for 5 minutes after the lights come back on) We can't have people skip the ER anymore cause they won't let us keep door 2 unlocked.

[mentu]

Far be it from me to guess why Puff Daddy's party wanted to skip stretch. I would've set up a private stretch for them.

We let people skip stretch if they request it (claustraphobic) or if they have to remain in the wheelchair until they can transfer to a buggy.

[Stduck]

^ We USED to be able to do the same for guess fearful of the ER or claustrophobic guests. But since they locked door 2 its impossible for us to do an escort like that anymore. (We CAN just there has to be like 2 extra cast members to do it). If a guest is in a wheel chair they have to take the ER down (they get to ride the ER back up with us too). For some claustrophobic guests I've been able to send a light load and that seems to satisfy them.

[hhsrat]

Had a great one while I was grouping today ... group of 20 ... ok, I can deal with this

Me: "Take rows 4, 5, 6, 7, and 8"
(group starts filling in rows 1, 2, 3)
Me: "I said 4, 5, 6, 7, and 8"
(group moves, to rows 4 and 5, 1 person goes to row 8)
Me: "You're not going to be able to fit 10 people in each row, you might want to spread out a little bit, you've got 2 rows you're not using at all, and 1 row with only one person in it"
(group very reluctantly spreads out and fills in the rest of the rows)

The worst part of this story is that the group seemed to all be native, or at least fluent speakers of english.

[PirateJohn]

Had a great one while I was grouping today ... group of 20 ... ok, I can deal with this

Me: "Take rows 4, 5, 6, 7, and 8"
(group starts filling in rows 1, 2, 3)
Me: "I said 4, 5, 6, 7, and 8"
(group moves, to rows 4 and 5, 1 person goes to row 8)
Me: "You're not going to be able to fit 10 people in each row, you might want to spread out a little bit, you've got 2 rows you're not using at all, and 1 row with only one person in it"
(group very reluctantly spreads out and fills in the rest of the rows)

The worst part of this story is that the group seemed to all be native, or at least fluent speakers of english.

I had a foreign tour group at DL once who didn't speak English. Fine. So I used hand signals and pantomime to direct them to rows 1-4.

I stand directly in front of row 5, right in the gates, and start pointing to the front rows. So genius decides to PUSH RIGHT PAST ME and into row 5.

Jerk.

[Girz71]

I swear I must be from the least Disney resort in Florida. I work at Port Orleans Resort Riverside... and... There isn't really magic to protect at a resort, but... I don't even feel part of Disney sometimes. I work in Quick Service... and we just aren't very Disney. We're nice, and we have costumes and name tags... and that's about it. We only have one manager that ever mentions any magic preserving stuff, most people think he's a jerk. I once got into an argument because a guest asked to see a manager, so I went back and I was new, and I told him "There's a customer that wants to talk to a manager." And he just stared at me. So I was just like "sooo....?" and he was like "I'm sorry we don't have customers." And he wouldn't help the guest until I called them a guest.

That's all I can think of preserving the magic or the Disney legacy. It's a wonderful place to work and I"ll be back at my Riverside home in July.... but I don't feel very Disney. So this talk of preserving the magic... seems weird to me.

Just had to say.
elle.

Elle,
Just had to jump in and say that, as a guest with small children, the cm's at the resorts are a HUGE part of the magic. Just the attitude, which MOST of the time is way more positive than just the average checkin person at some hotel, makes our stays onsite special. Sometimes the little things make up the magic... and even resort cm's do little things sometimes. No other hotel uses the line "have a magical day" etc.

Beth

[Main Streeter]

A guest, from USA, brought me 3 written post cards & actually asked; "I don't need stamps to mail these do I? I Told her she would need stamps. She then looked @ me & said; "But I'm at Disney Land! Why do I need stamps Go figure this one out